Your information is held securely by the Connect Now system. Their system allows us to provide access to your contribution records and allows you to make donations online. They provide all of the security for the system. This system is used by churches throughout the country and has been fully tested by them.
There are two aspects of security related to the system. First, Connect Now provides data security using the latest security technology. The following statement is from their security documentation: "[the system] utilizes the most current encryption technology to maintain the security of your data. Every parameter passed in the hyperlinks is fully encrypted. Additionally, the Login module handles passwords using what is known in technical terms as salted hash. In laymen’s terms, this means it would take 50 computers (running constantly) continuously presenting password combinations four years to discover the password."
The second aspect of security relates to account creation. When you first create a new account in the system, you will be able to donate immediately, but you may not have access to any previous contribution information or the church directory if you signed up using information that doesn't match exactly what we already have in the system for you. If this is the case, we must manually match your previous information to the account you created.
In order to verify the authenticity of the account request, we will ensure your data matches our current records (e.g., address, phone number, and email address). If there is any question, we will contact you via email before matching. Since this is a manual process, we will perform these steps approximately once a week. It may take up to 10 business days for us to reconcile the accounts and we thank you in advance for your patience.
When you create your account, you will determine your own login ID and password. Your login ID is your email address. If you forget your password, you can have the system email it to you. If you need help or cannot remember the email address you used, you can contact the office. You can also change your password at any time. Please note, while we acknowledge that many couples choose to share an email address, Connect Now requires the email address to be assigned to a single person.
Please help us keep your information safe by protecting your login information. Access to sensitive personal and financial information can be gained by letting someone else use your account or by leaving the information for someone else to see. Sacred Heart will never call you to ask for your login information. The Sacred Heart office staff cannot access details regarding your specific contributions - for these types of inquiries, please contact our accounting department by calling the Parish Office.